Ink Mark


Have questions ?

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

You can also email us at:

or fill in our contact form:

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Is it safe to order online?

Yes, it is. We offer secure checkouts for our customers, we do not keep any of your payment information.


Has my order been sent yet ?


All our products are shipped out from the San Diego, California, U.S.


Part of my order is missing


If you feel we have made a mistake or something is not wrong, please go ahead and email us. We will take care of it.


Which methods of payments can I use?


We offer plenty of ways to pay at the checkout.



Can you inform me about the products?

We guarantee all our products are high quality, we put our products under various realistic tests to make sure our customers buy our products with peace in mind. 


Can I track my order ?


Yes, after we ship out your items, you will get a link to track your package.


You’ve sent me the wrong items


If you placed an order, but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive. Please email us.


I forgot to use my discount code


Please contact us to help you.


Delivery - How much is it and how long does it take?


We offer free shipping on all our products, we handle the cost of handling and shipping. Paid items will be shipped within 1-2 business days. For US buyers, we will ship via USPS First Class mail which will take 2-5 business days for delivery. For other countries, we will ship via FedEx which will take 3-5 weeks for delivery. Shipping details will be sent to buyer through email on the same day that the item is shipped. Your item will usually arrive within the estimated timeframe. However, please note that there are certain circumstances that we unfortunately do not have control (i.e. weather condition, delay by postal office, etc.).